Your Data Rights

Under the Swiss Federal Act on Data Protection (revFADP) and the EU General Data Protection Regulation (GDPR) you have a set of rights regarding your personal data. This page lists each right and how to exercise it. Most requests can be answered self-service from your Account page; for anything else, email us.

You may ask us to tell you whether we process personal data about you, and if so, what data. Sign in and open Account → Download my data to receive a JSON file containing your profile, saved designs, and orders.

You may have inaccurate data corrected. You can update your display name in your account; for changes to a delivered order (e.g. shipping address before dispatch) or to the email address on your account, please email us.

You may have your data deleted. Sign in and open Account → Delete my account. This deletes your saved designs and your account credentials, and removes the link between your account and any past orders. Order records themselves are kept for 10 years to satisfy Swiss accounting law (Art. 958f OR), but they can no longer be associated with you afterwards.

You may receive your data in a structured, machine-readable format. The Download my data button on the Account page produces a JSON file you can save or transmit elsewhere.

You may object to processing based on legitimate interests and withdraw any consent you have given. To withdraw consent for error telemetry, open "Manage cookies" in the footer and choose Decline. Withdrawal does not affect processing that took place before the withdrawal.

Email requests should be sent to swissrelief@nathaniel-walser.com. We answer within 30 days at the latest, free of charge. To prevent disclosure of personal data to the wrong person we may ask you to verify your identity (for example by replying from the email address on file). If a request is manifestly unfounded or excessive (in particular because it is repetitive) we may either charge a reasonable fee or refuse to act on it; we will explain the reason.

You may lodge a complaint with a supervisory authority. In Switzerland: the Federal Data Protection and Information Commissioner (FDPIC, edoeb.admin.ch). In the EU: the supervisory authority of your country of residence.